Study

Addressing hotel problems

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Strange smell in the room

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Malfunctioning electrical outlets

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Uncomfortable bed or pillows

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Safety deposit box not opening

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Billing error (e.g.

incorrect charges)

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Air conditioning or heating not functioning

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Noisy room (e.g.

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due to street noise or loud neighbors)

Missing toiletries (e.g.

shampoo

soap)

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Wi-Fi not working

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No hot water in the shower

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Problems with the billing

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Key card not working

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Incorrect room service order

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Inadequate lighting in the room

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Room not cleaned properly

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Lost room key

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TV remote missing or not working

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