Study

The Consumer

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  • What does merchantable quality mean?
    The goods must be of fit condition to be sold - good quality and work properly
  • Name 3 examples of services
    car wash, hairdressers, mechanic, florist etc.
  • Why do companies use brands?
    To make them stand out/distinguish them from their competitors.
  • Name 3 examples of goods
    car, book, food, runners, clothes etc.
  • Name the Act: 'The Sale of........'
    The Sale of Goods and Supply of Services Act 1980
  • What is impulse buying?
    Buying something on the spur of the moment
  • Under the Sale of Goods and Supply of Services Act 1980, goods must be: (Name 2)
    Fit for Purpose, As Described, of Merchantable Quality, Match the Sample
  • Refund, Repair, Replacement are also known as:
    The 3 R's/ REDRESS
  • What year was the Consumer Protection Act established?
    2007
  • What is a responsibility
    A duty or an obligation
  • Give an example of proof of purchase
    Receipt, bank statement, credit card statement
  • What is the difference between a good and a service?
    A good is something physical that you can touch or see. A service is something that is done for you
  • What is The Consumer Protection Act 2007 designed to protect the consumer from?
    False or misleading claims about products or services
  • What is a right?
    Something you are legally entitled to
  • Name 2 consumer acts
    The Sale of Goods and Supply of Services Act 1980/ The Consumer Protection Act 2007/ The Competition and Consumer Protection Act 2014
  • What year was the Sale of Goods and Supply of Services Act established?
    1980
  • What does fit for purpose mean? Give 1 example
    The item must do what it is supposed to do eg. a hoover should clean the carpets
  • What is a consumer?
    Someone who buys goods and services for their own use
  • What is False Economy?
    Buying goods/services that seem good value but turn out to be more expensive in the long run
  • What is the difference between a consumer and a customer?
    A consumer buys goods and services for their own use whereas a customer may not be the end user
  • Under the Sale of Goods and Supply of Services Act 1980, services must be: (Name 2)
    Supplied by a skilled/qualified service provider, parts used must be of merchantable quality, provided with proper care and attention
  • What are the 3 forms of REDRESS? (3 R's)
    Refund, Repair, Replacement
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