What is upfront?
Straightforward and honest
Who is a mediator?
One who reconciles opposing groups
What should you do if you have a workplace clash?
Good job!
What persuasive techniques do you know?
Good job!
What is daunting?
Frightening and worrying
What is outraged?
Angry and isulted
What is a micromanagement? What are the benefits and drawbacks of it?
A management style when a manager closely observes or controls the work
What is emphathy? Are you empathic?
The ability to understand and share the feelings of another
How to write a perfect formal letter?
Good job!
What skills is a mediator supposed to have?
Good job!
What is a workplace clash? Have you ever had one at work?
A conflict at work
What is staff morale? How can a manager boost it to create a positive and motivated work environment?
The general level of satisfaction and wellbeing of employees
What is to sour?
Become unfriendly or unpleasant
Have you ever crossed the line at work? If yes, what did you do?
Well done!