I got ……………….. by my emotions and overreacted to her words.
HIJACKED
I’m having trouble ……………….. my thoughts after the call.
STABILIZING
“There is an epidemic right now of people that are ................. to have uncomfortable conversations.”
UNWILLING
........... someone
FIRING
.............. your job
QUITTING
You need to ……………….. your emotions from the subject matter.
UNTANGLE
How can the language we use in difficult conversations affect their ................?
OUTCOME
define the outcome and .............. it throughout the conversation
RESTATE
She cracked a joke to ……………….. tension.
DEFUSE
It’s important to ...................... responsibility at the beginning of a difficult conversation
ACKNOWLEDEGE
She didn’t feel ……………….. by her family because they overlooked her efforts.
VALIDATED
It was a gut-……………….. experience.
WRENCHING