"I´m sorry but there is no ... of your reservation"
RECORD
Before you travel you should make ... so you know where you are staying
RESERVATIONS
These are places you stay in when you travel.
ACCOMODATION
"I´m sorry but the room is not ... , but you could stay in a suite"
AVAILABLE
"How much does the room ...?"
COST
When you changed the date of your stay you didn´t get your money back. The reservation was ...
NON-REFUNDABLE
You need to change the date of your stay
RESCHEDULE
"Hello, I wanted to ... a double room please"
BOOK
"Sorry, can I see the ... of the reservation?"
RECEIPT