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Complete the Speech Bubble with your Ideas
Oh I’m sorry. I’m late. I’m leaving in a couple minutes.
Oops!
Okay!
Translate the phrase May I have your name, please.
¿Me podría dar su nombre, por favor?
Oops!
Okay!
Complete the Speech Bubble with your Ideas
Good morning. How may I help you?
Oops!
Okay!
One example of dealing with problems could be:
Sorry, I can’t hear you very well. // It looks like we have a bad connection.
Oops!
Okay!
Translate the phrase: Is there anything else I can help you with?
¿Hay algo más en que pueda ayudarlo?
Oops!
Okay!
Complete the Speech Bubble with your Ideas
Please don’t interrupt me when I’m in a meeting/on the phone
Oops!
Okay!
Translate: ’m sorry. We have a bad connection. Could you speak a little louder, please?
(Lo siento. Tenemos una mala conexión. ¿Podría hablar un poco más fuerte, por favor?
Oops!
Okay!
Say a quick and easy phrases to pause a conversation:
Could you please hold for a moment? // Wait one moment while I write this down.
Oops!
Okay!
Give one example of how do you transfer a call:
I’ll put you through to// Let me transfer you. // I’m connecting you now.
Oops!
Okay!
Complete the Speech Bubble with your Ideas
The best thing about my job is our great team.
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Okay!
Translate the phrase: Do you mind holding while I check on that?
¿Le importaría esperar en lo que chequeo eso?
Oops!
Okay!
How do you ask for Clarification??
Could you please repeat that? // I’m sorry, would you mind saying that one more time?
Oops!
Okay!
– Hello? This is ABA English. How may I help you? This is an example of
How to answer a phone call in English
Oops!
Okay!
How do you suggest to the caller to leave a message?
I’m sorry he/she/[name] isn’t available today. Can I take a message?
Oops!
Okay!
Translate the phrase: He’s not available at the moment. Would you like to leave a message?
Él no está disponible en este momento. ¿Le gustaría dejar un mensaje?
Oops!
Okay!
– Hello. I’d like to speak to Mr Johnson, please. This is an example of:
Asking for Someone
Oops!
Okay!
Complete the Speech Bubble with your Ideas
Excuse me, could I make a suggestion ?
Oops!
Okay!
Complete the Speech Bubble with your Ideas
Tomorrow I’d like to meet with you to discuss the latest figures. What would be a good time for you?
Oops!
Okay!
Complete the Speech Bubble with your Ideas
Would you mind being a bit quieter ?
Oops!
Okay!
Translate: ’m sorry. We have a bad connection. Could you speak a little louder, please?
(Lo siento. Tenemos una mala conexión. ¿Podría hablar un poco más fuerte, por favor?
Oops!
Okay!
Translate: ’m sorry. We have a bad connection. Could you speak a little louder, please?
(Lo siento. Tenemos una mala conexión. ¿Podría hablar un poco más fuerte, por favor?
Oops!
Okay!
How can we attend a client or customer when they call?
Hello/Good morning/Good afternoon. [Company name], [your name] speaking, how may I help you?
Oops!
Okay!
– Please tell her I’ll call back later.... This is an example of:
Leaving a Message
Oops!
Okay!
Hold on a Sec... is an xample phrase used for:
Putting someone on hold or transferring the call
Oops!
Okay!
Complete the Speech Bubble with your Ideas
I didn’t get that. Could you repeat the message?
Oops!
Okay!
How do you end or finish with the call?
Thanks for calling, [Name]! Have a great day.
Oops!
Okay!
Translate the phrase: Ok, thanks. I’ll call back later.
Gracias. Llamaré después.
Oops!
Okay!
He’s/She’s not home right now. // He/She isn’t back from school yet. Are example of:
Saying someone isn’t available
Oops!
Okay!
Complete the Speech Bubble with your Ideas
He’s not here. Can I take a message ?
Oops!
Okay!
How can you ask for someone that you are calling?
– Good morning. Could I speak to Susan, please?
Oops!
Okay!
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