I work in a shop and I can not provide my customer with what he/she wants what would I do?
Say "sorry I can't help"
Suggest alternatives in store
Send them to the shop down the street
Laugh at them
How would you view customer complaints?
As a pain in the backside
At least is gives you a chance to talk to the customers
An opportunity to improve service
A waste of valuable time
Why is it important to make eye contact with a customer?
It is professional
Because you fancy them
It shows them you are interested
Because it's nice
When a customer is complaining, what would you do?
Tell them to 'go away'
Look around and try to get someone else to help
Talk over them making excuses
Remain calm and listen
How is the best way to turn up to work?
In anything that fits
In your old clothes
In your training gear
Smart and business like
If the phone rings at work in how many rings should you answer it in?
7 rings
10 rings
3 rings
5 rings
Would I speak clearly and use language that the customer would understand?
Sometimes
Often
Rarely
Always
Why should you always give the customer your complete attention?
Because you like them
It is professional
To show that you are listening
Because the customer likes talking
What is important to do when talking to a customer over the phone?
Smile
Speak really slowly
Have a laugh with the customer
Speak loudly
What would you do if a mistake has been made?
Laugh
Apologise
Say "it's not my problem"
Ignore the customer