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CIW CH 7

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  • Using all capital letters in an email message connotes:
    Shouting or anger
  • Which of the following client-side actions can you take to reduce the amount of spam you receive?
    Set up a spam filter in your email client.
  • What must an email message recipient possess in order to view a file attachment?
    The software necessary to open the attached file
  • Which email client feature allows you to store the names and information of people you contact frequently?
    Address Book
  • Where do email clients typically save a copy of every message ever sent?
    Sent or Sent Items folder
  • How do most current email clients display an attachment in an email message?
    As a separate link, such as an icon
  • What symbol does an email address use to separate the username from the domain?
    At ( @ )
  • Which of the following email response options should you use to send an email message to users who did not receive the original?
    Forward
  • Which of the following is a disadvantage of using Web-based email?
    Interruptions in Internet connections may prevent you from accessing your messages
  • What can a personal information management (PIM) program be used for?
    schedule appointments and meetings, store contact information, and manage tasks
  • What is the term for an email server program that receives sent messages and delivers them to their proper destination?
    Mail Delivery Agent (MDA)
  • Which of the following can be considered an advantage of Web-based email?
    You can log on and check your email from any computer that has Internet access.
  • What is the term for a file that is sent with an email message?
    Attachment
  • Which of the following can administrators use to filter out the IP addresses of known spammers?
    Blackhole list
  • Which of the following is an open-source implementation of Pretty Good Privacy (PNG) that does not use patented algorithms?
    GNU Privacy Guard (GPG)
  • Which of the following email response options should you used to respond only to the original sender of an email message?
    Reply
  • Which of the following is an appropriate use of email in a business environment?
    discussing the status of a project with co-workers
  • What part of an email address appears after the @ symbol?
    Domain name
  • Which of the following scans incoming email attachments to ensure they do not contain malicious code?
    Email server
  • The signature block for your company email account should normally include:
    Your name and email address
  • The commonplace use of email has given rise to the term “snail mail,” which is a slang term for what?
    Standard postal service
  • Why should you use out-of-office messages when you will be away for an extended period of time?
    To explain why you may not respond to email messages within a reasonable period of time
  • Which device can synchronize with the personal information management (PIM) on your computer?
    A smartphone
  • Which of the following is known as a “store-and-forward” email service?
    Post Office Protocol version 3 (POP3)
  • What kind of SMTP server do spammers use to relay messages through a third party?
    Open relay
  • When sending an email message, you must have:
    An address in the To field
  • The term “netiquette” refers to:
    General rules for Internet courtesy
  • Which of the following enables users on different email systems to exchange messages?
    Gateways
  • Email message headers consist of:
    the To, Cc, Bcc, Subject and Attachments components
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