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Study
UNIT 20 - REVIEW
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What problems have you had with a hotel staff?
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Oops!
Okay!
What are your clothes made of?
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Oops!
Okay!
What do you do when you have a problem with a product?
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Oops!
Okay!
Are you likely to stay calm or panic in an emergency situation?
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Oops!
Okay!
Have you ever witnessed an accident?
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Oops!
Okay!
When was the last time you asked for a refund?
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Oops!
Okay!
What injuries have you had before?
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Oops!
Okay!
What problems have you had with products you bought?
--
Oops!
Okay!
Can you tell us the dimensions of your table?
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Oops!
Okay!
What materials are made of the last thing you bought?
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Oops!
Okay!
What makes you feel upset?
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Oops!
Okay!
What make you feel furious?
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Oops!
Okay!
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