Customer Service

Customers expect businesses to respond to their emails within an hour.

Customer satisfaction ratings for live chat are often higher than all other support channels, likely because of the speed and conversational nature.

It is more expensive to acquire a new customer than it is to keep a current one.

In 2022 the cutomer experience management market was worth $2 Billion.

After having a positive experience with a company, 27% of customers would recommend it to a friend.

U.S. companies lose $2 billion annually due to poor customer service.

The #1 reason people dislike calling companies: not being able to speak to a real person right away.

Do people actually read the reviews for local businesses before visiting the business?

What is the most important aspect of customer service?

Millennials (those born in the 1980s, 1990s, or early 2000s) are willing to spend the most for great customer care.

4 out of 10 consumers will report a bad customer service experiecne

Consumers will wait on hold for an average of 30 minutes before hanging up.

33% of Americans say they’ll consider switching companies after just a single instance of poor service.

Based only on appearance, it takes someone how long to form an opinion of someone else..

Companies that make an effort to improve their customer experience also see employee engagement rates go up.

Americans are more likely to post about good experiences than poor experiences on social media.

The average wait time on social media is two hours.