True or False: A RESOLUTION resolves a dispute or a conflict.
True: A RESOLUTION finds a SOLUTION to a problem.
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ELABORATE
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AGREE
Fill in the blanks: Be ___________________ and use ____________________ language.
Be RESPECTFUL and use APPROPRIATE language.
True or False: Focus on the person, not the problem.
FALSE It is important to have EMPATHY and UNDERSTANDING of the other person’s experience.
Fill in the blank: Good COMMUNICATION is based on _________________ listening.
ATTENTIVE or ACTIVE listening
True or False: CONFLICT RESOLUTION is one of the most important skills an entrepreneur must learn.
True: CONFLICT RESOLUTION strengthens client or customer satisfaction, maintains productivity, and prevents damage to your reputation.
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DISAGREE
True or False: CONFLICT is an agreement.
False. Conflict is a DISagreement or an ARGUMENT.
True or False: Finding a COMPROMISE is a good thing in conflict resolution.
TRUE Everyone receives a portion of what they want AND it helps people reach deadlines or complete an important task.
Another way of saying: Understand when you have an issue and what you are really thinking and feeling.
BE AWARE OF THE PROBLEM.
True or False: ASKING FOR HELP means that you are bad at conflict resolution.
FALSE it means that you are not willing to give up.