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Vocational/Work Scenarios

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  • You are getting ready for work when you spill something on your uniform. It is the only uniform that you own… What do you do?
    Answers Vary
  • You notice a coworker take some cash out of the register and slip it into his pocket… What do you do?
    Answers Vary
  • Give me an example of a time when you persuaded someone. How’d you do it and why?
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  • You have finished restocking shelves and you aren’t sure what to do next… What do you do?
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  • There's an angry customer at work. They received a defective product... what do you do?
    Listen. Apologize. Show empathy. Maintain a calm tone of voice. Build and maintain trust. Don't take it personally. Resolve the issue. Listen.
  • You are on a break at work, but your friend is not. You decide to go talk to him anyway, but when your boss sees you both chatting, he gets angry… What do you do?
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  • You are feeling really overwhelmed at work lately. You notice you think about the stresses of work even on your days off. What can you do?
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  • You're at work in the kitchen. You slip and touch a hot grill to stop yourself from falling and burned your hand... What do you do?
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  • You are at work and you are beginning to get a headache. You don’t have any medicine with you… What do you do?
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  • You are halfway to work when you realize that you’ve forgotten your cell phone. You can turn around to get it, but then you’ll be 15 minutes late… What do you do?
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  • How many days in a 6 month period do you think it is acceptable to be late? What is considered late by your standards?
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  • You've recently started a new job managing a specialist Customer Service helpdesk. In your first few weeks, you quickly realise that most of the team are introverts and don't converse much. There is poor team spirit. What do you do?
    Answers will vary. You will want to inprove collaboration over the long term. Possibly start with short weekly meetings discussing goals and outcomes.
  • You are supposed to be at work at 8am, but when you wake up, you realize that it is already 8:05am and you are late… What do you do?
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  • Your boss quickly gives you directions for completing a new task, but once you start working, you forget what to do next… What do you do?
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  • The manager assigns you to a shift where you will have to work with a coworker that you don’t get along with… What do you do?
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  • Your work has given you a small stepstool but because you haven't used it before, you are uncomfortable using it to reach the top shelf. What do you do?
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  • A coworker asks you to cover a shift for them so they can visit a family member in the hospital, but you were planning on going to the pool that day… What do you do?
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  • It is your first day of work and you don’t know any of your coworkers… What do you do? Answers Vary
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  • You packed a lunch but you forgot to bring it to work with you… What do you do?
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  • You accidentally spill your water bottle on a coworker’s sweatshirt that had been left in the break room… What do you do?
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  • Your boss talks to you at your performance review and says they want you to work on your listening skills. How can you do that?
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  • There is a small puddle of water on the floor in the store about a foot wide. What do you do?
    Answers will vary. Demonstrate using your hands how wide you think a foot is (then one person can go grab a ruler).
  • You see a customer at your store stealing... What do you do?
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  • You notice that many people at your workplace dress fancier than you but you find t-shirts and old sneakers comfortable. Why should you dress more professionally?
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  • The trash can is overflowing. If you take it out to the dumpster, you’ll have to put in a new trash bag, but you don’t know where to find them… What do you do?
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  • Your family will be going on vacation in two weeks, and you see your name on the work schedule… What do you do?
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  • You notice that the bathroom needs to be cleaned, but that isn’t a job you usually do… What do you do?
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