What symbol do you click on to attach a document to your email?
Paperclip
Your boss wants you to email a customer in response to a complaint. The customer’s email address goes in the To field and your boss’s email address goes in the ________ field, so your boss would receive a copy of the email.
CC
“To:” means
The email address of the person you are writing to
“Reply all” means
You respond to everyone in the email, only use when everyone needs info
"Cc:" means...
Carbon Copy- You want someone to see information from the email (keeping the person in the loop), but you don’t expect a response.
"Bcc:" means...
BLIND Carbon Copy- You want to share information with several people, but you don’t want email addresses to be visible to everyone.
What are recipients?
People who receive emails
“Reply” means
Respond to someone’s email (just to them) if they have a question or need information from you.
What are two examples of an opening phrases?
Dear, Hello, Good morning
"Attached:" means...
A document or other file you want to send with the e-mail
What are two examples of closing phrases?
Sincerely, Thank you
When customers give you their personal information, it's your legal and ethical responsibility to make sure it stays private. Should you use CC or BCC when emailing multiple customers at once?
BCC
James emails a purchase order to his supplier and lists his manager as a _______ recipient. His supplier’s manager now can contact James’ manager if James isn’t available. CC or BCC?
CC
Gina is the manager of a pharmacy. She wants to notify all of her suppliers about the upcoming change, to inform all of her suppliers in one email quickly. Should she use CC or BCC?
BCC
Your boss wants you to email a customer in response to a complaint. If you didn’t want the customer to see your boss’s email address, you’d put your boss’s address in the _______ field.
BCC
You should finish the e-mail with... (2 things)
A closing phrase and your name
You should open you email with what?
Opening phrase
What should you do before sending your email?
Read and check for errors
"Subject:" means...
The content of the e-mail or a clue about what the email is about.
Is misscutekitty0871@yahoo.com a good email address to use at work? Why or why not?
No, it’s not professional. Use something like your name and numbers.