complaints

When you make a complaint, what are your expectations? How often are these expectations met? Please explain.

Do you have any friends who are constant complainers? Please explain.

Do you think men complain more frequently than women? Is there any difference in what men complain about and what women complain about?

How do you initiate or handle a complaint in your mother tongue? Does it differ from complaints made in English? Please explain.

Do you think men are more likely than women to have their complaints satisfactorily resolved? Why/not?

What stores, industries, or areas are well known for their stellar customer service?

Please define bad customer service. Can you provide examples of bad customer service from any past experiences?

Which is more effective, complaining to someone's face or calling the custumer service to complain? Why do you think so?

Please define good customer service. Can you provide examples of good customer service from any past experiences?

Would you complain if someone's child were screaming and crying during a movie? Why/not?

Would you complain to your boss about regularly receiving too much work? Why/not?

What stores, industries, or areas are notorious for their poor customer service?