complaints

What stores, industries, or areas are well known for their stellar customer service?

Do you have any friends who are constant complainers? Please explain.

What stores, industries, or areas are notorious for their poor customer service?

Would you complain to your boss about regularly receiving too much work? Why/not?

Do you think men are more likely than women to have their complaints satisfactorily resolved? Why/not?

Please define good customer service. Can you provide examples of good customer service from any past experiences?

Please define bad customer service. Can you provide examples of bad customer service from any past experiences?

Do you think men complain more frequently than women? Is there any difference in what men complain about and what women complain about?

How do you initiate or handle a complaint in your mother tongue? Does it differ from complaints made in English? Please explain.

Would you complain if someone's child were screaming and crying during a movie? Why/not?

Which is more effective, complaining to someone's face or calling the custumer service to complain? Why do you think so?

When you make a complaint, what are your expectations? How often are these expectations met? Please explain.