Study

Adult Living Ch 5 & 6

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  • These statements are used to express your thoughts, feelings, and ideas from your point of view.
    I-statements
  • Define rapport.
    An atmosphere in which the other people feel comfortable and wants to talk
  • A pattern in which people accuse others for everything that is wrong
    Blaming
  • Define communication.
    Exchange of info between two or more people
  • Define nonverbal communication.
    A way of sending and receiving messages without using words.
  • This is a sign to the sender that the message is understood.
    Feedback
  • What does the receiver do in communication?
    Hears and interprets the message.
  • A pattern of communication in which people will say or do something just to please others
    Placating
  • A poor communication pattern in which people just ignore unpleasant situations
    Distracting
  • What is a shared message?
    Both the sender and receiver understand the message
  • What is the self-awareness circle?
    A tool to help you think through the action you want to take.
  • Using questions to clarify a message
    Checking out
  • Give an example of body language.
    Facial expressions, gestures, body motions
  • The use of words to send and receive messages.
    Verbal communication
  • Repeating in your own words what you think has been said
    Reflecting
  • What does the sender do in communication?
    Transmits or sends the message
  • What is an example of a communication barrier?
    Closed minds, prejudice
  • What is the first step to conflict resolution?
    Identify the problem
  • A give and take method that allows both people to express themselves in conflict resolution
    Compromise
  • When people just take in the message without listening for meaning.
    Passive listening
  • People you know but are not your close friends
    Acquaintances
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