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I'm so angry.
I am very disappointed.
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We're sorry about the problem.
We apologise for the problem.
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You swapped them
You exchanged them.
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Okay!
Call us.
Please contact us.
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Okay!
I want the chance to chat about this.
I would like the opportunity to discuss this.
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if you need more information.
if you require further information.
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I got another pair.
I received another pair.
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I want all my money back.
I would be grateful if you could send me a full refund.
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I got some headphones.
I bought a pair of headphones.
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They didn't work
They did not work
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