What is the "sweet spot" for rate of spoken communication in WPM?
120-150
What does the A stand for in the HEAR model for active listening?
Analyze
Spoken cues in a conversation - such as "yes" and "okay" - are called what?
Feedback
Vocal variety allows us to sound ________, rather than _______.
Human, Robotic
What does the R stand for in the HEAR model for active listening?
Respond
Clarity in our spoken communication means what?
Articulation of sounds and pronunciation of words
What does the H stand for in the HEAR model for active listening?
Hear/Listen
What is the main goal of active listening?
Understanding
What does volume mean in spoken communication?
The softness or loudness of a speaker's voice
What does the E stand for in the HEAR model for active listening?
Empathize