Study

Difficult situations

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  • Say things that could be wrong
    The waiter serves the guest something he didn't order
  • Say things that could be wrong
    The spoon fell onto the floor
  • Say things that could be wrong
    Some children are running around yelling
  • Correction
    I'm sorry, but we don't allow pets./ I'm afraid you can't bring your pet into the restaurant. Some of our other guests might object, or even have allergies
  • Correction
    What seems to be the problem?/ Certainly, I'll get the manager for you
  • Correction
    I'll let the chef know and get you another steak right away./ Don't worry. We'll get this sorted out for you
  • Say things that could be wrong
    The soup is too salty
  • Say things that could be wrong
    A couple of waitress are chatting loudly
  • Say things that could be wrong
    A guest is smoking in a nonsmoking section
  • Correction
    I'll be with you in just a minute./ I'm sorry. I'll be right over
  • Correction
    I'm sorry, I'll take your order right now./ I'd like to apologize, ma'am. What would you like to order?
  • Say things that could be wrong
    The glass has a chip in it