complaints

Have you ever complained about bad customer service? Explain.

Do you have any friends who complain all of the time? Explain

Do you think men complain more frequently than women? Is there any difference in what men complain about and what women complain about?

What stores, industries, or areas are well known for their stellar customer service?

Would you complain to your boss about having too much work? Why/not?

Please define good customer service. Can you provide examples of good customer service from any past experiences?

If people receive poor customer service in your native country, do they complain? How is it different from America?

Would you complain if someone's child was screaming and crying during a movie? Why/not?

What stores, industries, or areas are notorious for their poor customer service?

Please define bad customer service. Can you provide examples of bad customer service from any past experiences?

Are you uncomfortable telling your apartment manager when something is broken? Does he/she/it respond quickly?