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Resolving Conflicts
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Remember to listen more than ___________.
 
talk
 
walk
An example of a nonverbal response is...
 
nodding
 
apologizing
 
yelling
A good communicator will...
 
Listen without interrupting
 
not look at the person
 
use negative language
What is an I-Statement?
 
Communicates the speakers feelings without causing conflict.
 
Aggressive communication
 
The opposite of a you-statement
When is it a good time to address conflict?
 
When all parties are calm and able to listen to one another.
 
When all parties are angry.
A conflict can be resolved in two ways, what are they?
 
Constructively/destructively
 
good/bad
 
physically/mentally
What is empathy?
 
Putting yourself in another's shoes so you understand them.
 
A type of communication
Name one skill needed in a successful relationship.
 
communication skills
 
shopping skills
 
hugging skills
 
basketball skills
If you negotiate, you ______ with someone.
 
deal
 
argue
 
fight
What is compromise?
 
Giving in on some points of a disagreement
 
Demanding that someone do as you say
 
Law
A power struggle is?
 
trying to influence another person to do what you want
 
fighting on the ground
 
using your money to get what you want
One example of how to avoid conflict is....
 
Actively ignore
 
Provoke a fight
 
Walk away swearing
What is a mediator?
 
Someone who doesn't take sides and helps resolve a problem
 
Someone who helps in a fight
 
Someone who stands up for a friend in an argument
What is conflict?
 
disagreement between 2 or more people
 
Fight between strangers


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