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Everyday Situations
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You need to give bad news to a friend.
Well done!
You are double booked for two events. Cancel one politely.
Well done!
You ordered something online but it never arrived. Contact the company.
Well done!
You accidentally break something in a shop. Explain what happened.
Well done!
Your card is declined in a shop but you think there is money. Handle the situation.
Well done!
You disagree with a friend about a film. Discuss your opinions.
Well done!
You received the wrong message or email. Clarify the confusion.
Well done!
You want to make weekend plans with a friend.
Well done!
You need to apologise for arriving late to meet a friend.
Well done!
You meet someone new at a party. Start and maintain a conversation.
Well done!
You want to make a doctor’s appointment by phone.
Well done!
You twisted your ankle and need help at a clinic.
Well done!
Your friend feels sick while out. Decide what to do together.
Well done!
You need to buy medicine at the pharmacy and ask for advice.
Well done!
You go to the doctor and explain your symptoms.
Well done!
Your internet is not working. Call technical support.
Well done!
You are organising a party and inviting a friend.
Well done!
You need to call a plumber because of a leak at home.
Well done!
You want to cancel your gym membership. Talk to reception.
Well done!
Your neighbour is making too much noise at night. Speak to them.
Well done!
You need help with a task you do not understand. Ask a colleague.
Well done!
A colleague is not doing their part of a project. Talk to them.
Well done!
You want a salary increase. Start the conversation.
Well done!
You are late for work. Explain the situation to your manager.
Well done!
You need to ask your boss for a day off next week.
Well done!
You do not understand the public transport system. Ask for directions.
Well done!
You are on holiday and need to rent a car. Ask about prices and conditions.
Well done!
You missed your train. Speak to staff about your options.
Well done!
You are at a hotel but your room is noisy. Ask for a different room.
Well done!
You arrive at the airport and your luggage is missing. Report it.
Well done!
You want to split the bill but your friend prefers to pay together. Discuss.
Well done!
The waiter forgot part of your order. Ask for it.
Well done!
You are vegetarian and need to ask about menu options.
Well done!
You want to book a table for a birthday dinner. Call the restaurant.
Well done!
You are in a restaurant and your food arrives cold. Complain politely.
Well done!
You want to return an item but lost the receipt. Try to solve the problem.
Well done!
You are in a shoe shop looking for comfortable shoes for work.
Well done!
You bought a phone online but it arrived damaged. Call customer service.
Well done!
You are in a supermarket and cannot find a product. Ask an employee for help.
Well done!
You bought a shirt but it is too small. Return to the shop and ask for a refund or exchange.
Well done!
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