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To ensure a client’s issue reaches the right tech support team, which article would you reference?
Support Transfer Matrix (Product Tech Support)
Where in the PMS can a client edit the content that tenants see immediately after move-in?
Setup → Settings → New Renter Instructions
If a client has a question about which placeholder to use in a storage agreement or notification, which article should support reference?
1114
What is the purpose of placeholders in storage agreements and templates?
To allow personalization by pulling information directly from the tenant’s profile
Where in the PMS can a client upload a storage agreement to allow tenants to e-sign leases?
Setup → Settings → Storage Agreement section
When a client requests to cancel their Tenant Protection Plan (TPP), what should support do first?
Post a message in the #easy_support-tpp Slack channel and let the TPP team contact the client
If a client needs assistance with including a Tenant Protection Plan for a unit a tenant already rents, which article would you use to assist?
Article 2125
If a client has a question about Tenant Protection Plans (TPP), where should support post the request?
#easy_support-tpp Slack channel
Which insurance providers does Easy Storage Solutions directly integrate with?
Easy Storage Tenant Protection, Storsmart, Bader
Which tool is used to remote into a customer’s PC to provide assistance?
TeamViewer
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