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Which tool is used to remote into a customer’s PC to provide assistance?
TeamViewer
Which insurance providers does Easy Storage Solutions directly integrate with?
Easy Storage Tenant Protection, Storsmart, Bader
If a client has a question about Tenant Protection Plans (TPP), where should support post the request?
#easy_support-tpp Slack channel
If a client needs assistance with including a Tenant Protection Plan for a unit a tenant already rents, which article would you use to assist?
Article 2125
When a client requests to cancel their Tenant Protection Plan (TPP), what should support do first?
Post a message in the #easy_support-tpp Slack channel and let the TPP team contact the client
Where in the PMS can a client upload a storage agreement to allow tenants to e-sign leases?
Setup → Settings → Storage Agreement section
What is the purpose of placeholders in storage agreements and templates?
To allow personalization by pulling information directly from the tenant’s profile
If a client has a question about which placeholder to use in a storage agreement or notification, which article should support reference?
1114
Where in the PMS can a client edit the content that tenants see immediately after move-in?
Setup → Settings → New Renter Instructions
To ensure a client’s issue reaches the right tech support team, which article would you reference?
Support Transfer Matrix (Product Tech Support)
