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Case Management Trivia 1
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This is a part of BUC where it describe the effect of not achieving their goal to their Business process
Consequence
The Date Needed By field need to be set within ______ hours after the First Call Status field is set to Completed.
4
What tab do we go to on issue record to subscribe to an issue?
Communications Tab
What is the new term we use for "E-fix"?
Minor release
_____is a dedicated, end-to-end program geared toward developers who build specialized and complimentary solutions to extend the NetSuite platform.
SDN
If an employee record has both employee center and full license type of role, which license is being used?
Full User license
C2 Case: First Call Status must be initiated within ____ hours from the time case was created.
8
NetSuite SuiteProjects Pro was formerly known as ______________.
OpenAir
The status we use on case record when issue attached has been closed and customer is asking for analysis of issue cause.
Resolved - Awaiting for RCA
Meaning of SDN
SuiteCloud Developer Network (SDN)
A Gold/Premium support type has ___ number of authorized contact by default.
4
It is filed when a feature working before suddenly stopped working as expected.
Defect
Mass Delete feature supports Transaction and ____ record only.
Customer
How many hours is permitted for Mass Delete feature be enabled by default?
48 hours
How many days do we follow up a nonresponsive C2 case before we downgrade case to C3?
2 days
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