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How many days do we follow up a nonresponsive C2 case before we downgrade case to C3?
2 days
How many hours is permitted for Mass Delete feature be enabled by default?
48 hours
Mass Delete feature supports Transaction and ____ record only.
Customer
It is filed when a feature working before suddenly stopped working as expected.
Defect
A Gold/Premium support type has ___ number of authorized contact by default.
4
Meaning of SDN
SuiteCloud Developer Network (SDN)
The status we use on case record when issue attached has been closed and customer is asking for analysis of issue cause.
Resolved - Awaiting for RCA
NetSuite SuiteProjects Pro was formerly known as ______________.
OpenAir
C2 Case: First Call Status must be initiated within ____ hours from the time case was created.
8
If an employee record has both employee center and full license type of role, which license is being used?
Full User license
_____is a dedicated, end-to-end program geared toward developers who build specialized and complimentary solutions to extend the NetSuite platform.
SDN
What is the new term we use for "E-fix"?
Minor release
What tab do we go to on issue record to subscribe to an issue?
Communications Tab
The Date Needed By field need to be set within ______ hours after the First Call Status field is set to Completed.
4
This is a part of BUC where it describe the effect of not achieving their goal to their Business process
Consequence
