Edit Game
PDD Plan
 Delete

Use commas to add multiple tags

 Private  Unlisted  Public



 Save

Delimiter between question and answer:

Tips:

  • No column headers.
  • Each line maps to a question.
  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.

 Import questions





 Save   16  Close
What does the leader in the podcast say is the goal of the PDD Plan? (general idea)
progress over punishment, growth over fear
What does being coached mean about your performance?
support is offered to help you improve
What’s expected from agents if they receive feedback?
take it seriously and improve
What does every step in the PDD process include?
documentation
True or False: You can be terminated after one serious conduct issue.
True
How many steps are in the Conduct path?
two
What type of issues would fall under the Conduct category?
behavior, respect, severe policy violations
How many steps are in the Attendance PDD path?
five
What’s the main purpose of coaching in the PDD plan?
support improvement and growth
What is the final step in the Performance PDD?
termination
What comes after a documented verbal warning in performance?
written warning
True or False: Coaching conversations are not written down.
false
What is the first step in the Performance process?
coaching
How many steps are in the Performance PDD path?
five
What are the THREE areas the PDD Plan focuses on?
performance, attendance, conduct
What does PDD stand for?
Progressive Development and Disciplinary
Your experience on this site will be improved by allowing cookies.