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Barriers to communication
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What should you do if you don’t understand a message?
 
Ask for more information
 
Stay quiet
 
Change the subject
What does “information overload” mean?
 
Having too much information
 
A clear message that everyone understands
 
Information that is short and simple
Which of these is a communication barrier?
 
Too many levels in the company
 
Listening carefully
 
Clear messages
True or False: Non-verbal communication includes things like handshakes and facial expressions.
 
True
 
False
If someone uses too many difficult words or “jargon” what should you do?
 
Ask them to explain
 
Ignore them
 
Leave the conversation
Which is better communication?
 
Please finish the report by 5 PM today.
 
Finish the report soon.
 
Finish it when you have time
When a message is too long and has too many details what barrier is this?
 
Information overload
 
Jargon
 
Lack of trust
Which is NOT a way to improve communication?
 
Ignoring feedback
 
Using simpler words
 
Listening carefully
True or False: Jargon makes communication easier for everyone.
 
False
 
True
If you don’t understand some difficult words this is a _____ barrier.
 
Language
 
Hierarchy
 
Trust
Which of these is a problem caused by information overload?
 
Feeling stressed
 
Working faster
 
Better communication
True or False: Using simple words is a good way to avoid barriers.
 
True
 
False
Which is a type of non-verbal communication?
 
Smile
 
Email
 
Letter
What is a communication barrier?
Something that makes communication hard or stops the message from being understood
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