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Workplace Communication
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  • Each line maps to a question.
  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.

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Emotions often lead to __________
 
conflict
 
friendships
 
someone's head
True/False: being an effective communicator will make jobs want to hire you more
 
true
 
false
You should never stop learning to be an effective __________
 
communicator
 
company
 
counselor
How long should you take to calm down before communication after an issue
 
30 minutes or more
 
20 minutes
 
5 minutes
True/False: when we have control of our emotions we have less controls of sending clear messages
 
false
 
true
What is the most common type of communication barrier at work
 
emotions
 
language
 
attitude
True/False: physical, cultural, linguistic and/or interpersonal are NOT forms of potential communication barriers
 
false
 
true
What are specific items that can distort, destroy, or prevent communication in the workplace
 
communication barriers
 
communication battles
 
communication misunderstandings
True/False: when communicating we want to keep our messages clear, direct, and concise
 
true
 
false
What is NOT a way to clarify what the speaker is saying
 
humming
 
summarizing
 
asking questions
What involves checking with the speaker on what he or she meant and resolving any confusion
 
clarification
 
calcification
 
conservation
What percent of the way we communicate is non-verbal
 
60
 
40
 
80
What is giving your full attention to the speaker, using all sense to listen, and showing the speaker you are listening
 
active listening
 
lazy listening
 
recessive listening
True/False: If you are not listening properly then you can miss important information
 
true
 
false
Being a __________ listener is considered a key component of effective communication
 
good
 
loud
 
talkative
Communication is a _________ skill
 
learned
 
useless
 
silly
True/False: when employees feel that good and open communication exists at work, they have a higher level of job satisfaction, less absenteeism, and lower turnover
 
true
 
false
True/False: effective communication is NOT important to companies
 
false
 
true
Which one of these is NOT a method to communicate
 
mindreading
 
text
 
email
what is the transmitting of information between one person to another person or group.
 
workplace communication
 
workplace safety
 
workplace unsafety
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