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A business where the main decisions are all taken by senior managers in one place is called:
 
Centralised
 
Decentralised
 
Director-led
 
Autonomous
An advantage of a hierarchical structure is:
 
It give opportunity for promotion, which will motivate worke
 
It has a wide span of control which means workers feel trust
 
Communication is easy so errors are less likely
 
Communication is quicker, so the is business is more efficie
A key benefit of a flatter organisational structure is often:
 
Lower costs
 
Lower recruitment
 
Higher retention
 
Higher authority
An example of delayering would be:
 
Removal of middle managers
 
Reducing spans of control
 
Removing responsibilities
 
Reducing staff numbers
A possible disadvantage of a decentralised structure is:
 
Less control over decision-making
 
Head office managers have more power
 
Decisions can't be taken
 
Employees won't feel empowered
A reason why a firm should analyse its staffing structure would be to:
 
Identify gaps and vacancies
 
Force staff to work harder
 
Alter a marketing campaign
 
Increase the range of products sold
Which of these is a common reason for organisational change in a business?
 
Pace of external change
 
Job allocations
 
Aiming for a taller structure
 
Increased de-motivation
The retention rate for a business would normally measure the percentage of the overall workforce who:
 
Have completed one or more years' service
 
Were recruited externally and have stayed with the business
 
Have completed their induction training
 
Have worked full-time for more than one year
Which of the following would be least likely to be an effective strategy to reduce absenteeism in a retail business?
 
Require shop staff to work extra hours to cover for absent c
 
Introduce significant attendance-related bonuses
 
Introduce flexible working practices
 
Ensure store jobs are more interesting, varied and challengi
Which of the following actions would be most likely to reduce a manufacturer's labour cost per unit?
 
Outsource significant elements of production to external sup
 
Reduce the level of automation in production
 
Significantly increase overtime payments
 
Remove productivity bonuses to lower overall production labo
Labour productivity is can be measured by dividing the output for a period by the...
 
Number of employees at work
 
Number of machines in use
 
Profit earned in the period
 
Sales revenue for the period
Which of these clusters of industries tends to experience the highest levels of labour turnover?
 
Retailing, hotel catering & leisure
 
High value-added manufacturing
 
Accountancy & legal services
 
Pharmaceutical & other commercial sciences
A significant improvement in labour productivity is likely to reduce..
 
Unit costs
 
Quality assurance
 
Labour turnover
 
Staff motivation
An increase in labour productivity would normally allow a business to:
 
Lower prices and/or increase profits
 
Increase fixed costs and/or fixed assets
 
Reduce wages and/or bonuses
 
Lower production capacity
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