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A1+ U4 L5 - Cafe Hub - Complaints

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  • Please define bad customer service. Can you give examples of bad customer service from any past experiences?
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  • What shops, industries, or areas are known for their bad customer service?
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  • Do you have any friends who complain all the time? Please explain.
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  • Do people complain too much or too little nowadays? Why do you think so?
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  • When you make a complaint, what are your expectations? How often are these expectations met? Please explain.
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  • Do you complain when a child cries and screams in the cinema? Why/not?
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  • When was the last time you complained about something? Elaborate.
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  • What would you never complain about? Why?
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  • Do you complain to your boss when you have too much work? Why/not?
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  • Do you complain when your neighbours have a party? Why/not?
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  • Do you think men complain more than women? Is there any difference in what men complain about and what women complain about?
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  • What shops, industries, or areas are well known for their good customer service?
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  • Which is more effective, complaining to someone's face or calling the custumer service to complain? Why do you think so?
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  • Please define good customer service. Can you give examples of good customer service from any past experiences?
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  • What do you complain about most often? Why?
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