What happens when we listen in the workplace?
The directed act of listening will enrich your workplace relationships, improve group productivity, and even boost your own mood.
When we interpret facts, we often give them a ____________ _______________
Personal meaning
You and another trainer are having a dialogue. He says experience is better, you say the syllabus and guidelines help. What listening do you think you might have?
Selective Listening
Name the 5 levels of listening
Ignoring, Pretending, Selective, Attentive, Empathetic
What kind of listening is this?
Ignoring listening
You should never question where you are on the ladder of inference, just go with your first thoughts and assume the worst.
Yes or No?
No
When giving empathetic listening should you provide advice and criticism?
No
Your watching Sports Center, but your kid came into the room and started talking about Dora the Explorer. What listening are you doing?
Pretend Listening
What do we use when we select facts from the pool of observable data
Use our frame of reference based on our beliefs
In the meeting we know Andrew always tell a long story before getting to his point, he also has brought up the same points at every meeting, time and time again. He’s also really intense and self centered. How would you listen to him?
Ignore listening
What happens when we assume?
You make an ass out of u and me
What happens if you wait too long after asking a question in your classroom?
You can appear threatening, increase the confusion, heighten the frustration, and lead to no response at all.
What type of listening are they doing?
Attentive Listening
In your own words what is the pool of observable data?
Information available for us to absorb and interpret
A trainee in your class approaches you with a sense of urgency, they begin telling you many things. What should you do?
Listen
How many seconds should you wait when asking trainees a question?
3 seconds
You finished your training, and a student has admitted in confidence to you that her mother passed away, she has to leave the class and fly back home. What listening should you give her?
Empathetic Listening
The ladder of inference is a constant _____________
Cycle (an endless cycle)