I'm sorry to bother you, but _____ ________ there's a problem with my steak.
I'm sorry to bother you, but I'M AFRAID there's a problem with my steak.
I want my money _______, please.
I want my money BACK, please.
The customer says: "I want my money back." You say: ___________
What seems to be the problem? / What exactly is the problem?
I'm not ______ happy with the service.
I'm not REALLY happy with the service.
How often do you hear people complain in a restaurant?
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What is the last thing you complained about at a shop / restaurant?
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Has anyone ever complained to you about something?
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What _______ is the problem?
What EXACTLY is the problem?
That's no problem. I'm _____ sorry about that.
That's no problem. I'm SO sorry about that.
What ________ to be the problem?
What SEEMS to be the problem?
I'm terribly sorry for the _____________.
I'm terribly sorry for the INCONVENIENCE.
I'm _________ sorry for the inconvenience, madam; it won't happen again.
I'm TERRIBLY sorry for the inconvenience, madam; it won't happen again.
RESPOND TO: "I'm really not happy with the service."
What exactly is the problem? / What seems to be the problem?
RESPOND TO: "There's hair in my food."
I'm so sorry about that. / I'm terribly sorry for the inconvenience. / I'm sorry to hear that.