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Chapter 10 Managing Change in Business

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  • 3 advantages of teamwork for the Business
    Better decisions, Improved motivation, Better Quality Products, Improved coordination,
  • Management style like a coach who trains and develops workers. Use employee empowerment and employee participation
    Facilitator
  • This is when members compete for roles within the team and disagreements break out
    Storming
  • This is when members settle into their roles/responsibilities
    Norming
  • 3 Benefits of Employee Empowerment
    Innovative, Less time supervising employees, Motivation (Theory Y, Maslow Esteem Needs), Better service
  • This is when the team performs together so as to achieve the objectives
    Performing
  • Impact of Technology on Personel
    Changes in Jobs, New Job opportunities, Redundancies, Teleworking / remote working
  • 4 principles of TQM
    Focus on customer, Employee Empowerment, Teamwork, Continuous Improvement
  • This is when the team comes together for the first time
    Forming
  • Gives employees more of a say in the running of the business
    Employee Participation
  • Define Quality Assurance
    business [utting systems in place to make sure that each product reaches the desired level of quality and meets the requirements of the customer.
  • 3 Advantages of Teams for Employees
    Satisfy social needs, Develops employee, protect employees, Recognition
  • 3 Benefits of TQM
    Increased Sales, Lower costs, Improved motivation, Meeting Legal Obligations
  • How technology changes role of manager
    Marketing, Decision-making, Production (CAD, CAM),Redundancies, Employee Retention and Motivation
  • A group of people working cooperatively towards achieving a common goal
    Teamwork
  • Total Quality Management
    business management strategy - 100% perfect products 100% of time so customers are 100% satisfied
  • 3 Disadvantages of Employee Empowerment
    Mistakes, Conflict, Employee Stress
  • Another term for an Authoritarian Manager
    Controller
  • 3 ways Employee Participation can be achieved
    Work councils, Work directors, Share Options
  • A management strategy designed to ensure 100% perfection and 100% customer satisfaction. It says that every person in the business is responsible for delivering quality
    Total Quality Management
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