What Playbook Article outlines the transfer|escalation process to T1 Teammates?
Playbook Article 322
What three pieces of information do I need to link the Athlete's ScoreCard to the order?
Name | Phone Number | Email Address
What is required to send an email to an Athlete?
Sole Panel Interaction
How many points must I earn to receive a $30 Reward?
900
True or False: ScoreCard Points expire after 90 days.
False
An Athlete has exceeded their allotted number of reshipped orders when they have reached __ reships.
3
Which of the following is not a location where DSG fulfills orders?
The Distribution Center
The Vendor
DSG Store Locations
DSG Corporate Offices
What Playbook Article would you use if the tracking number shows that the shipment was delivered, but Athlete claims they did not receive?
Playbook Article 56
The Athlete received a new Ping G430 driver, but did not receive the adjustment tool. Can you help?
Playbook 19: Ping Golf Clubs do not come with an adjustment tool | Confirm on the website.
Which order subtotal qualifies for free shipping?
$65
$50
$49
$75
Where can you find more details on promo exclusions?
Playbook 51 | dsg.com > Promo Exclusions
Where would we direct a customer who wants to pay their ScoreRewards Credit Card?
877-846-9997
877-471-5638
1-844-890-0896
877-417-1324
True or False: A PII email is required on all Non-Order Interactions.
FALSE
True or False: I can merge two Loyalty accounts when requested by the Athlete.
False: After verification and Chat SR approval; we must warm transfer to T2 Group.
True or False: The store refuses to accept a return and the Athlete contacts you to escalate. You should create a Sensitive Interaction documenting the experience for escalation.
False