The account manager initiated ________ after noticing low usage.
pain points
proactive outreach
health score
upsell
Her satisfaction is so high that she became a ______.
great scorer
customer advocate
trainee
health score
the worth, importance, or usefulness of something
value
The ___ is crucial for building a relationship with customers.
escalation
touchpoint
churn
upsell
Our ______ program ensures clients are confident in the first 30 days.
churn
experience
upsell
onboarding
Encouraging a client to buy additional or premium features.
Upsell
We identified an _____ opportunity with the new analytics tool.
outlook
upsell
onboard
outreach
A client who actively recommends the product.
Customer advocacy
Their _____________ dropped significantly last quarter.
upsell
outreach
customer health score
churn
When a problem is moved to a higher level for faster resolution.
Escalation
Because the issue was critical, we had to request an ________.
proactive outreach
health score
pain point
escalation
It's important that our customers realize the ___ of our service.
churn
touchpoint
pain point
value
Reaching out to clients before they ask for help.
Proactive outreach
Interaction between a customer and a brand, product, or service, occurring at any point in the customer journey
Touchpoint
A measure of how satisfied and engaged a client is.
Customer health score
The client mentioned several ______ during the discovery call.
upsell
pain points
onboard
scores
Issues or difficulties that customers want solved.
Pain points
When customers stop using or cancel a service.
Churn
We need to reduce ______ by improving product adoption.
pain points
upsell
health score
churn
The process of welcoming and training new clients.
onboarding