Study

CCT

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  • What is a unique number given to every claimant’s case?
    Case ID
  • Which place do we contact to request a patient’s medical records?
    Medical Facility
  • What kind of case category is described as “personal injury, medical, or product liability”?
    Matter Type
  • What is the preferred way a facility wants to receive document requests called?
    PDRM (Preferred Document Request Method)
  • What do we call the official documents that contain a patient’s health history?
    Medical Records
  • What is the bill sent by a facility for record requests called?
    Invoice
  • What is the label we select after making a call to show the outcome?
    Disposition
  • Which tool do we use to label call outcomes?
    Aircall
  • In the Torticity process, who provides us with leads?
    Law Firm
  • What do we call sending the request again if the facility didn’t receive?
    Request Resent
  • If a facility refuses to process a request, what status do we assign?
    Rejection Sent
  • What do we call the person who received treatment at a hospital or clinic?
    Patient
  • What ID is used to track each document request?
    RID (Request ID)
  • What do we call the status when a facility confirms they received our request?
    Request Received
  • Which system do we use to review open document requests?
    Dockit
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