what are 3 reasons you would reach out to Zen desk?
Do not contact, add pt to portal, escalation/sup call, approval for no charge over 30 days, etc
How do we find SOS enrollment status?
Attributes or E screen to see next scheduled shipment date
what do the yellow and pink highlights on items in Webtool mean?
yellow-- SLOW down, what's going on? READ AND LEARN Pink (red) STOP DO NOT ORDER
What are the 4 models of travel cpaps do we sell?
Resmed Airmini, Transcend Micro, Breas Z2 and Luna TravelPAP
A patient calls in 43 days in, nasal mask that is struggling with high leaks. What do you do?
Probing questions, tried different sized cushions, mask fit feature, mouth breather? Chin strap? Reach out to Zen to see approves no charge past 30 days?
Name 3 cleaning products we sell on Apria Direct
You have search your patient in the appropriate portal (Airview or React Health) by both the serial number and name and they are not found. What to you do?
Contact Zen- do not add pt yourself
What comment types do we use as Sleep Coaches?
PU PAPCOMPMONITOR, or ST, SETUPCALL
Demonstrate a No Charge mask process
https://owensminor-my.sharepoint.com/personal/aadams9_owens-minor_com/_layouts/15/Doc.aspx?sourcedoc={53ef4994-2e74-4093-87dc-34e2831b75ea}&action=view&wd=targe
How do you add a Dr to Airview? Please show using
Sleep Coach Playbook