Study

Situations

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  • Have you ever negotiated a salary or asked for more money? Would you feel comfortable doing so?
  • Do you think setting goals can help improve your chances of getting a raise later?
  • In your opinion, what shows that someone “deserves” a raise?
  • Do you know what is an entitled person?
  • How would you express dissatisfaction at a restaurant politely?
  • What are some reasons an employee might ask for a raise?
  • Is it ever okay for a customer to get angry? Why or why not?
  • What can store employees do to stay calm with upset customers?
  • What’s the best way to prepare for a conversation about a raise?
  • Have you ever had a bad experience returning something?
  • What is a typical return policy in stores in your country?
  • What could you say to stay professional in that situation?
  • What would you do if you got the wrong order at a restaurant?
  • Why do some companies say “no” to raises even if the employee works hard?
  • Do you think it’s fair to deny a refund without a receipt? Why or why not?
  • How would you feel if your request for a raise was denied?
  • How should a good waiter or waitress handle a complaint?