Study

Preparation for Performance Reviews

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  • What is the purpose of statistical performance reports?
    To visualize performance relationships
  • What type of corrective action is more efficient?
    Immediate
  • Why should performance be measured regularly?
    Because performance is managed every day
  • Which of the following is a key part of monitoring performance?
    Creating contacts through walking around
  • How should an appraisal interview be approached?
    With openness and trust
  • How can professional development be promoted?
    Attending workshops and further training
  • What is an important factor in motivating staff through reviews?
    Offering praise and setting standards
  • What kind of feedback should be given publicly?
    Positive
  • Which of the following is a method of documenting performance?
    Observation and written communication
  • Which document is NOT typically part of a performance review?
    Personal opinions about coworkers
  • What is 'Management by Walking Around' used for?
    Gathering unfiltered performance data
  • What should be done when setting a date for an appraisal interview?
    Clarify the emphasis of the discussion
  • What must be agreed upon before a performance review session?
    Time, place, and format
  • What should be included in a performance review form?
    Basic personal details and performance ratings
  • What is the purpose of giving constructive feedback?
    To help improve performance and correct behaviour
  • What helps to establish acceptable variances in performance?
    Control limits
  • What type of data can be collected to assess performance?
    Sales tickets and time cards
  • What does the feedback session after appraisal involve?
    Conflict resolution and reaching consensus
  • What is the first step in the performance appraisal process?
    Establish standards and measures
  • When should negative feedback be given?
    In private