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Study
Preparation for Performance Reviews
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What is the purpose of statistical performance reports?
To visualize performance relationships
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What type of corrective action is more efficient?
Immediate
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Why should performance be measured regularly?
Because performance is managed every day
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Which of the following is a key part of monitoring performance?
Creating contacts through walking around
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How should an appraisal interview be approached?
With openness and trust
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How can professional development be promoted?
Attending workshops and further training
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What is an important factor in motivating staff through reviews?
Offering praise and setting standards
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What kind of feedback should be given publicly?
Positive
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Which of the following is a method of documenting performance?
Observation and written communication
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Which document is NOT typically part of a performance review?
Personal opinions about coworkers
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What is 'Management by Walking Around' used for?
Gathering unfiltered performance data
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What should be done when setting a date for an appraisal interview?
Clarify the emphasis of the discussion
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What must be agreed upon before a performance review session?
Time, place, and format
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What should be included in a performance review form?
Basic personal details and performance ratings
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What is the purpose of giving constructive feedback?
To help improve performance and correct behaviour
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What helps to establish acceptable variances in performance?
Control limits
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What type of data can be collected to assess performance?
Sales tickets and time cards
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What does the feedback session after appraisal involve?
Conflict resolution and reaching consensus
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What is the first step in the performance appraisal process?
Establish standards and measures
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When should negative feedback be given?
In private
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