Study

Performance Standards

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  • Why is feedback important in performance management?
    It helps employees know how they are doing
  • What does SMART stand for in goal setting?
    Specific, Measurable, Achievable, Realistic, Timely
  • What is a key feature of objectives under SMART?
    Specific and time-bound
  • What is the purpose of performance management?
    To help align individual performance with organizational goals
  • What is the purpose of documenting performance standards?
    To ensure clarity and reference, history
  • What should performance expectations be based on?
    Organisational strategy and goals
  • Who should participate in setting team performance standards?
    All team members
  • What does 'quantity' refer to in performance standards?
    The amount of work in a period
  • What does 'observable' mean in setting standards?
    Easily seen or assessed
  • What is the first step in performance management?
    Planning
  • What does the 'T' in SMART stand for?
    Timely
  • What do performance standards typically measure?
    Quantity, quality, and time
  • How should performance standards ideally be set?
    With employee input
  • What should you focus on during a performance standard setting meeting?
    The tasks and performance standards
  • What is an example of 'timeliness' in performance standards?
    Work orders completed within 5 days
  • Which is NOT a purpose of performance management?
    Increasing company shares
  • What should performance standards be aligned with?
    Organisational goals and business plan
  • What is an 'accomplishment' in performance terms?
    The result of work done
  • What is a goal'?
    A statement of results to be achieved
  • What should be done if a standard is no longer realistic?
    Re-evaluate and adjust the standard
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