💬 Describe a difficult situation at work and what you could have done differently. Use: mistake, could, learn
✅ I made a mistake during a call. I could have prepared more. I learned from it. 📉
Which modal verb means “it’s optional, not necessary”? 🧠 Example: You ___ join the meeting if you’re not on the team.
✅ don’t have to
🧩 Your coworker shares confidential info in a group chat. What must they do now? Use: mistake, responsible, inform
✅ They must inform HR and explain. They should be more careful next time. 🔐
💬 What’s a rule at work that you think should change? Use: flexible, productivity, policy
✅ I think we should have a more flexible work-from-home policy to increase productivity. 🏡
💬 What are some things employees can do to improve communication? Use: email, clear, should
✅ They should use clear language and can follow up by email. 📧
🧩 You have two urgent tasks, but only time for one. What should you do? Use: priority, urgent, choose
✅ I should talk to my manager and ask which is a priority. 🗓️
💬 You’re leading a team. Give 3 rules using modal verbs. Use: collaborate, attend, polite
✅ Team members must attend meetings, should be polite, and can collaborate online. 🧑💼👥
💬 You forgot to submit a report. What would you say to your manager? Use: apologize, delay, might
✅ I’m sorry, I might be a bit late with the report. I apologize for the delay. 🙇
🧩 A client asks for a discount, but you don’t have permission to offer one. What can you say? Use: policy, possible, permission
✅ I can’t offer a discount directly, but I’ll check with my manager. 💬
💬 What’s one rule you must follow at your job? Why is it important? Use: punctual, responsibility, deadline
✅ I must be punctual because we have strict deadlines. It shows responsibility. ⏰
Correct the mistake: You can to work from home if you prefer.
✅ You can work from home if you prefer.
Which modal verb means “it’s necessary”? 🧠 Example: You ___ submit the report by Friday.
✅ must / have to
💬 Talk about something you don’t have to do, but you usually do anyway. Use: helpful, organize, email
✅ I don’t have to organize the inbox every day, but I usually do — it’s helpful. 💌
Choose the two modals for suggestions. 🧠 “__ we try another strategy?”_
✅ Should / Could
Which modal verb shows a strong recommendation? 🧠 You ___ back up your files every day.
✅ should
🧩 Your colleague is always late. Should you tell the boss? Why/why not? Use: responsible, team, problem
✅ I might talk to my colleague first. We should try to solve it between us. ⏳
💬 Describe something that employees mustn’t do. Why not? Use: confidential, trust, mistake
✅ Employees mustn’t share confidential info. It breaks trust and causes mistakes. 🔒
💬 Give advice to a new employee. Use: ask, can, shouldn’t
✅ You can ask questions anytime. You shouldn’t be afraid to speak up. 🗣️
What’s the difference between “mustn’t” and “don’t have to”? 🤔
✅ “mustn’t” = not allowed ❌ “don’t have to” = not necessary, optional 🆗
“Managers must know how to do every task their team does.” Use: That’s true, because... I don’t think that’s necessary... Vocabulary: leadership, delegate, efficiency
✅ Model answer: I don’t think that’s necessary. Managers must lead and support, but they don’t have to do every task. They might not have time. 🧑💼
You’re not allowed to share your password. Complete the sentence. Employees ___ share their passwords.
✅ mustn’t / can’t
Choose the correct sentence: A. You don’t have to smoke in the office. B. You mustn’t smoke in the office.
✅ You mustn’t smoke in the office. 🚭
“You can work well in a team even if you don’t like your colleagues.” Use: I completely agree/disagree... That may be true, but... Vocabulary: cooperation, professional, attitude
✅ Model answer: I agree. You can be professional and work in a team, even if you don’t like someone. It might not be easy, but it’s possible. 🤝
Rewrite this with a modal verb: It’s possible the client will cancel the meeting.
✅ The client might/could/may cancel the meeting._
“Employees should always reply to emails within 1 hour.” Use: I (don’t) agree because... It might depend on...Vocabulary: urgent, workload, professional
✅ Model answer: I don’t agree. We should reply quickly, but we don’t have to reply in one hour. It depends on the workload and how urgent the email is. ✉️