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Sales Showdown: Contact Lens Edition

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  • Which of these insurances do we NOT run for contacts?
    Medicaid
    Eyemed
    VSP
    Davis Vision
  • What’s your move if the RX says “1-Day Moist” but the patient wants “Oasys”
    Confirm with the doctor or tell the patient we need a new RX
    Let ‘em swap — same brand
    Order what they want
    Pretend you didn’t see the brand
  • What should you do if a patient’s RX is blurry but not expired
    Make them an appt to get an updated RX
    Tell them you’ll cancel their RX
    Guess a new power that might work better
    Tell them to just blink more
  • What’s the correct next step when a patient says, “My doctor said my RX is good
    Tell them that’s not possible
    Take their word for it
    Verify the expiration on the actual RX file
    Argue until they hang up
  • Which of these is NOT an actual reason to deny a contact lens order?
    The order total is over $400
    RX is expired
    Patient requested sunglasses instead
    No valid shipping address
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