This active listening technique shows interest and keeps the other person talking.
Encouraging
The most common mental illness, sometimes resulting from an imbalance in brain chemistry.
Depression
True or False: During "Fight or Flight" sweating increases.
True
This active listening technique is used to understand how the other person feels.
Empathizing (Empathy)
The three types of communication are verbal, non-verbal, and ___________.
Written
Judging someone without really knowing them, based on their appearance or group.
Prejudice
This active listening technique is used to gather information from the speaker.
Eliciting
Something society has deemed shameful or disgraceful. It is always negative.
A Stigma
Tone, appearance, and body language are ________________ communication.
Non-verbal
During "Fight or Flight", what happens to digestion?
Slows
This type of communicator will have a loud or strong reaction to a conflict. They may make others uncomfortable.
Aggressive
Little or no response to a conflict. Will not self advocate.
Passive
The percentage we communicate with our body language and facial expressions.
55%
A person who is equal to you in some way, such as age or status.
Peer
The physical or emotional way a person responds to pressure.
Stress
This active listening technique is used to understand unclear statements.
Clarifying
This percentage comes from the actual words we speak.
7%
This active listening technique is used to let others know you are listening.
Restating
True or False: Peer pressure is always negative and destructive.
False
This type of communicator will have an honest, but polite response.
Assertive
When an equal tries to get you to do something you are resistant to.
Peer pressure
The estimated percentage of adults in the USA struggle who with depression.
10%
The percentage of communication that comes from our tone of voice.
38%
True or False: Tapping on acupressure points (EFT) is a coping strategy for stress.
True