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ST2 | Unit 10 | Vocab | Review

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  • What does 'You're welcome' mean?
    It's a polite response after serving a customer.
    It's a greeting when a customer enters.
    It means the shop is open.
  • What type of clothes cost £45 in the dialogue?
    The white rugby shirts
    The red football shirts
    The ankle socks
  • What should you write in the 'Skills' section of a job application?
    Your family members
    Your hobbies
    Computer skills and languages you speak
  • SA: How do you politely tell a customer you don't have their size?
    I'm sorry. You're too fat.
    Go home!
    I'm sorry. We don't have your size.
  • If a shop doesn't have what a customer wants, what can the shop assistant say?
    Come back tomorrow.
    I'm sorry. We don't have any.
    We don't have those.
  • Customer: If something doesn't fit, what can you say?
    Help!
    It's too big. Do you have a smaller size?
    I don't like it.
  • What is an appropriate question to ask in a job interview?
    When can I take a vacation?
    What does a typical day or week look like in this role?
    How much will you pay me?
  • What did the first customer want to buy in the dialogue?
    Rugby shirts
    Socks
    Football shirts
  • What information is required in the 'Personal Information' section of a job application?
    Work experience
    Education
    Name and contact details
  • SA: What's a polite way to offer help in a shop?
    Can I help you?
    Can you help me?
    Give me that.
  • Customer: How would you ask for the price of an item in a shop?
    What is this?
    How much is this?
    Can I afford this?
  • How should you complete a job application form?
    Carefully and with accurate information
    Quickly
    With exaggerated information
  • What information is typically asked for in the 'Education' section of a job application?
    Your teachers' names
    Your favourite subjects
    The schools/university you attended
  • What should you include in 'Previous employment' on a job application?
    Places where you worked before
    Your future job plans
    Your salary expectations
  • SA: How should you end a conversation with a customer in a shop?
    That's all.
    Thank you. Goodbye.
    Please go!
  • SA: What is a polite response when a customer asks for an item you don't sell?
    We don't have that.
    I'm sorry. We don't sell those.
    Look somewhere else.
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