The company introduced a new ________________________ programme to prepare internal employees for leadership positions.
succession planning
Strategic _________ ensures the company has the right people in the right jobs at the right time.
workforce planning
What HR role moniters employee progress and providing feedback. A) Recruitment and hiring B) Employee engagement C) Performance management
Performance management
What HR role is ensuring fair wages, health benefits and bonuses. A) Compliance and legal B)Recruitment and hiring C) Compensation and benefits
Compensation and benefits
Soft skills are best described as: a) Technical abilities learned through formal training b) Personal qualities and people skills c) Certifications and degrees d) Computer-related knowledge
b) Personal qualities and people skills – That’s what soft skills are all about.
The company offers a ____________________ package, including salary, bonuses, and benefits.
competitive compensation
Why is active listening important in the workplace?
Sample answers: It improves communication and reduces misunderstandings. Helps build trust and stronger relationships. Makes teamwork and problem-solving more
Which of these is an example of active listening? a) Looking at your phone while someone talks b) Finishing someone’s sentences for them c) Repeating what the speaker said in your own words d) Giving advice before they finish speaking
c) Repeating what the speaker said in your own words
What HR role is attracting and selecting the best candidates for the job?
Recruitment and hiring
One of the biggest challenges small businesses face is employee ________________________ as workers may leave for better opportunities.
retention
What HR role helps employees grow through training and mentorship. A) Employee Development B) Performance management C) Recruitment and hiring
Employee Development
_____________helps new employees feel welcomed and prepared for their roles.
Onboarding
What are two behaviors that show someone is actively listening?
Sample answers: Making eye contact Nodding or using facial expressions Asking questions Paraphrasing what the speaker said
High staff___________can be costly and often signals deeper problems within the company.
turnover
Which of the following is not a part of active listening? a) Making eye contact b) Interrupting with advice c) Nodding to show understanding d) Asking clarifying questions
b) Interrupting with advice
What HR role makes sure the company follows employment laws?
Compliance and legal
________________ refers to keeping employees motivated, satisfied, and committed to their work.
Employee engagement
During the annual ________________________ employees receive feedback on their strengths and areas for improvement.
performance appraisal
The HR department is responsible for attracting new employees, a process known as_____________
talent acquisition
What HR role defines company values and workplace rules. A)Employee Development B)Employee engagement C) Workplace policies
Workplace policies
Which of the following is an example of a hard skill? a) Teamwork b) Time management c) Data analysis d) Conflict resolution
c) Data analysis – This is a technical, measurable ability, so it’s a hard skill.