Study

SERVICE DELIVERY

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  • True or False: We should approve the SS if no RCD check was done and the add on skill is turned on.
    False
  • BONUS 5 PTS
  • True or False. We can approve Detach 9V, non-required alarms in QLD.
    True
  • What should we do if there is an incorrect completion date in the certificate?
  • What are the things we should check once we are in the 3rd column of the SS?
    Photos and information of the alarm, raised problems, Workflow
  • What are the things you should check in the card photo?
    Technician's name, service date and next service date details.
  • When do we consider not placing the completion date in the NP description?
    If we are creating CES for regional techs.
  • True or False. The number of bedrooms needs to be checked for alll states including QLD.
    False
  • What should you do if the NP description in the certificate is incorrect (Uploading)? Example: Mains 240V 10-Year Lithium Smoke Alarm" instead of "Smoke Alarm with Mains Powered Smoke Alarm with 9V Battery Backup."
    Do not upload and escalate to Team Lead.
  • If there's a mismatch of alarms and needs to be escalated to the Supervisor, what are the states that follows this process?
    VIC, NSW, SA and TAS
  • True or False. For power restoration in NSW, we tick Lighting.
    False
  • What do we do if we have identified the property as old?
    We add 1900 BY in the SS.
  • How many regional elecs do we have?
    4