Authentication | Baamboozle - Baamboozle | The Most Fun Classroom Games!

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The caller is George however, the primary account holder's name is Peter--George insisted that he is the primary account holder--how do we proceed?

Ask his Account Number | Ask the phone number affiliated on the account

What do we ask for customer's who are fully verified?

First & Last Name

TRUE or FALSE: If the caller is Jane and the primary account holder is Annie and Annie does not have any other user roles and Jane is not under ACSR--we still proceed in opening the account

FALSE

TRUE or FALSE: I still need to ask the servicing address even if it is fully verified.

FALSE

You received a transfer call, the name and the account and the address showing up is different from the callers information. What will you do?

Ask his Account Number | Ask the phone number affiliated on the account| Get the Full Name | Search using address

TRUE or FALSE: The sone of the primary account holder called in and asking for a refund--he mentioned that the primary account holder already passed away last month. His not an authorized user both E360&ACSR.I should authenticate still

FALSE

What are the things that the caller needs to provide if the primary account holder passed away?

Death certificate, the callers identification and their relationship to the primary account holder

What are the 3 identifier of Authentication?

Fully Verified | Partially Verified | Unverified