What do you if an adult calls allergy/immunology for Drug/Medication Testing, Chemical Patch Testing, Penicillin Testing?
send telephone encounter to ma/nurse pool
What is your protcol if ped neuro pt calls with prolonged seizure s/s?
Warm transfer to the secretary: 100-4621 Note:If unable to reach office, instruct the patient to call 911 or Mobile response (1-877-652-7624)
What is your protocol if ped pt calls to schedule for splenomegaly?
Transfer to: Nemour's Children's (Dr. Adeyimi) 302-651-5928
What is your protocol if patient calls for a nurse visit with Dr Amanda Malik?
send telephone encounter to MAM MA/NURSE POOL [10565]
What is Dr David Bruner's specialty and is he accepting new pts?
General Pediatrics, yes
What do you do if pt is requesting medical records from Dr Stephanie Zacharias, pt sees her in Voorhees.
send telephone encounter to CRV FRONT DESK POOL [211000193]
What do you do if patient calls to let office know they are running 10 mins late to their appt with Dr Evelyn Gonzalez?
send teams chat to CPP_CAHT
What do you do if gen ped pt calls with urgent symptoms?
Transfer to: PAC NURSE TRIAGE 8560001231
What is the protocol is a Ped GI pt calls requesting a note request (School or work)?
Send telephone encounter to front desk
Is allergy and immunology only for pediatric patients? T/F?
False - it's for both peds and adults
How many pediatric infectious disease providers do we have? and do they all go to the same office?
3, yes
What is the protocol if patient is calling for a follow up visit regarding Mental Health forms?
send telephone encounter to ma/nurse pool
Does Amanda Berger-Fessler, APN have any provider restrictions, if so, what are they?
yes, Does not see OB patients at GRV, but will see OB at OBM
Does cooper peditric allergy/immunology handle venom testing or allergy injections for venom? T/F?
False - they do not, transfer to Dr. Min Ku, Allergy and Asthma Care: 856-873-9026 or Penn Medicine,Allergy and Immunology: 800-789-7366
What do you do if a peds pt calls with medication questions?
send telephone encounter to ma/nurse pool
What do you if patient is requesting Woman's Health Center at Camden?
Transfer to: 856-342-2959
What do you do if a pt from gen peds need a same day sick appt?
Transfer to: PAC NURSE TRIAGE 8560001231
What is the protocol if pt is calling for a nurse visit (non-flu vax) ?
send telephone encounter to ma/nurse pool
How many ped specialties do we have and what are they?
6; Pediatric NeurologyPediatric GIPediatric Infectious DiseasePediatric General SurgeryPediatric CardiologyPediatric Pulmonology
What do you do if OBGYN pt calls with a urgent symptom ?
Warm transfer to Office where patient is seen
Give an example of an urgent symptoms for OBGYN pts?
Contracting Decreased Fetal Movement Heavy Vaginal Bleeding Intense Abdominal Pain Pregnancy Complication Severe Vomiting or Diarrhea Surgical Complication Temp
How many pediatric neurology providers do we have?
8
What do you if patient is calling regarding questions about a medication that Dr Matthew Boelig prescribed?
send telephone encounter to CPP ma/nurse pool
General peds sees new patients ages 0-17? T/F
True
What do you do if a pt calls about abortion?
send telephone encounter to CPO ma/nurse pool
What should you inform patients coming in for allergy tests?
Inform patients coming in for allergy tests to stop all antihistamine 7 days prior to appointment date, but do NOT stop asthma medications
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