Primary Care Review | Baamboozle - Baamboozle | The Most Fun Classroom Games!

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How do I handle medication requests for patients who have been seen in the last 12 months?

telephone encounter to office/ma nurse pool

How can I access the event registration page for Cooper Health?

Use https://events.cooperhealth.org/admin/auth/login

If the patient is being seen at a Cooper Care Alliance location, how should I contact the office?

should be transferred to (856) 536-1515 option 6

For Cooper Advanced Care, what is the action you must take if patient presents with urgent symptoms?

Warm transfer to office Triage team: 1st attempt (Nurse): 100-9458 2nd attempt (Front Desk): 100-9477 3rd attempt: 100-9457

How should I manage a note request that includes clinical information?

telephone encounter to office/ma nurse pool

How do I confirm an appointment in Epic, that's within 24-48hrs?

Go into Epic,right click the appointment on the Appointment Desk and select Confirm.

How can I send an appointment confirmation email to the patient ?

Use the Letters tab in the patient's Acombina to confirm appointment details and send to email on file.

For Cooper Advanced Care, what pool do you send insurance referral within 48 hrs?

Admin Pool UHA

What is the process for canceling an appointment without rescheduling in Epic?

Go into Epic, right click the appointment on the Appointment Desk and select Cancel.

How should I handle a pediatric travel vaccine request and which number should I transfer them to?

Pediatrics: 856-342-3029

What chat would you use if pt is running late for an appt with Dr. David Henry?

BHM_CHAT

For IM/FM, prescription or order request should be sent to what pool?

office front desk pool

What to do if a pt calls for CCA Psychiatry appointments?

Transfer to CCA Call Center: 856-536-1515, option 6

For IM/FM, How do I proceed if a patient presents with chest pain or difficulty breathing?

Warm transfer to office where patients is seen (Option 6)

How many offices does Dr John Robertson see pts in, and what are the mnemonics?

2 offices, NKS & CPV

How should I handle a request to cancel an appointment for Radiology?

Do NOT cancel

What is PA Amanda Henry's specialty?

Family Medicine

How should you notify the office if the patient is running late?

Look up the appointment in Epic and use the Office Specific Chat listed in the location information to send a Teams message to the office

How should I notify the office if there's a telemedicine issue, such as connecting to the appointment or the physician running late?

Look up the appointment in Epic and use the Office Specific Chat listed in the location information to send a Teams message to the office.

What would you do if pt is running late for an appt with Dr. Robert Venuti ?

transfer to (856) 536-1515 option 6

How many offices does Dr Marlena Klein see pts in, and what are the mnemonics?

2 offices, GRV & OBM

What is Dr Ami Joshi's specialty?

Internal Medicine

For Cooper Advanced Care, what pool do you send medication refills?

UHA CPU Refill Pool