Study

EFFECTIVE COMMUNICATION

  •   0%
  •  0     0     0

  • To paraphrase something means to _________ something but in a different way.
    repeat
  • True or False? Interrupting is a sign of a bad communication skill.
    True
  • Listening for information allows you to take notes about _________ information.
    key
  • True or False? Negative body language is an example of a bad communication skill.
    True
  • True or False? 'I understand where you are coming from' is an example of paying attention to what the speaker is saying.
    True
  • True or False? Active listening means to listen without comment.
    False
  • Active listening means to listen with your emotions and _________.
    logic
  • True or False? To clarify something to a speaker is to not ask questions.
    False
  • True or False? Checking for accuracy includes checking for evidence in critical listening.
    True
  • Giving _________ means a way of giving input that can be positive (such as a compliment), negative (such as a corrective measure) or neutral (such as a general observation), but it is always useful to the receiver.
    feedback